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Contact Information


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Mailing Address:
SureCom Solutions
P.O. Box 4789
Walnut Creek, CA 94596

Support Hours:
For general questions about SureCom Solutions' products, click on LIVE HELP button Monday through Friday, 8:30 a.m. to 6:00 p.m. PST,.

 

  

Welcome!

SureCom Solutions™ is a leading online source for procuring business technology. We specialize in security solutions for auto ID technology, biometric devices, signature capture and barcode imaging. Our solutions extend to innovative in-house and field automation to include communication equipment, application software and data hardware. Our primary focus is supplying easy install solutions with superior ongoing legacy support. Manufacturers in our network are at a minimum responsive to support requests with its registered consumers.

Our Approach

Our carefully selected technology partners ensure effective client-oriented pre and post sale consultation. Quality solutions often rely on quality equipment and software that are less likely to become obsolete in the near future. With this in mind, we select the most advanced technology that is forward and back engineered. Though today's technology is digital, fact is analog will continue to be with us well into tomorrow. Wherever and whenever possible, we seek solutions that recognize both. This way our clients could re-use existing equipment as necessary for optimal savings and upgrade as the technology budget permits.

Understanding the Need

There's nothing as frustrating as a customer service rep who doesn't know the technology. Either the customer is one of the lesser of tech savvy people chances are great the need for straightforward, yet easily understood and implemented solutions. End-to-end communication is a key factor to your comfort to grow with us. Some can claim they are one-to-one as SureCom Solutions is for each customer individually. A customer need only call to discuss an idea and we will lend our understanding.

How to Buy

Every product page offers an opportunity to purchase during your visit. Just enter the quantity you need and add to your cart. Payments are made by major credit cards (Visa, MasterCard, Discover and American Express). We offer PayPal for your convenience. Upon processing your order you will receive an email receipt of the items you purchased along with an order number. A valid email address is required to receive your receipt.

  • Online Store
  • A*List Circle

Prefer a hands on approach? Fax, phone or email.

Fax: 208-279-6195
Phone: 415-449-1886
Email: sales[AT]surecomsolutions.com

Purchase Orders

We offer a payment method option during checkout that allows the purchaser to effect communication for the fulfillment of a submitted PO Select "Purchase Order" option without option to use a credit card. Upon submission, purchaser will automatically receive an email copy of the order. A fulfillment agent will contact the purchaser to complete the order process. POs are accepted in U.S. Dollars ($).

Shipping, Tracking and Delivery

Upon shipping you will receive a tracking email with the appropriate information needed to track your shipment. Default shipping is UPS Ground or FedEx for Alaska and Hawaii to arrive within 3-5 business days after receipt of payment as invoiced. Tracking information is delivered prior to delivery via email where a tracking number is available depending on expediency demands of the order. Customer can log on to their account with username and password to view shipping status and make inquiries regarding a status for immediate follow up.

Privacy and Security

Our commitment to  guarded customer privacy is what makes SureCom Solutions a procurement resource to count on. Reference our privacy statement disclosing information gathering and dissemination practices for the website. As for your shopping comfort, be assured that your transaction will be "secured". Our certificate authority is provided by GeoTrust. GeoTrust allows us to protect our customers with 128-bit SSL encryption technology.

Some of Our Clients

  • Sunshine Foods
  • Grocery Outlet
  • Xerox
  • SAP
  • Navini Networks
  • Salomon Smith Barney
  • Oklahoma State University
  • Tropicana Foods
  • US Navy
  • A variety of small businesses
  • Verticals: Home Office, Medical, Financial, Media, Government.