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Contact Information


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Mailing Address:
SureCom Solutions
P.O. Box 4789
Walnut Creek, CA 94596

Telephone Orders:
Call 1-888-878-0824 (Option 1)
Monday - Friday, 8:00 a.m. to 8:00 p.m. PST. If you wish to contact a live consultant prior to placing an order with SureCom Solutions.


Customer Service:
Click on LIVE HELP button
For general questions about SureCom Solutions' policy and products during support hours or visit the Knowledgebase.

 

 

 

Our Services

Founded in 1998, SureCom Solutions™ is a leading professional services consultancy, systems integrator and eTailer of voice, data, video conference, storage, and network security technology.  We specialize in telecommunications, Point of Sale (POS), signature capture, barcode imaging, security solutions and auto ID technology. You can expect courteous client-oriented pre and post sale consultation in these areas:

  • In-house and field automation
  • Communication equipment
  • Business application
  • Network security policy and design

Our Products

The SureCom Solutions convenient online store is designed for smooth browsing and navigation in a user-friendly self-serve environment.  The online store meets the immediate business technology procurement needs of tech savvy individuals, IT staff and corporate procurement authorities with a focus on solutions with ease of installation and use. We only carry lines where the manufacturer offers superior product support to our  staff as well as to registered end users during product warranty.  Our growing selection of manufacturer brands ensure that you will be able to do one stop shopping for all your departmental needs.

Our Market

Our on-going focus in order is on Home & Home Office, Small and Medium Business and Enterprise. Industries are often Hospitality, Financial,  Government, Media, Medical, Manufacturing, Military, Recreation and Retail.

Our Approach

We want to be your solution partner now and in the future. With end-to-end communication, we take the time to understand and meet your need guiding you in a straight-forward square dealing fashion toward meeting that need. There's nothing as frustrating as a customer service rep who doesn't know the technology and rushes you into an ill-advised or uninformed decision.

How to Buy: Self-Serve

For those customers seeking only to procure product rather than deal with a sales rep, every product page offers an opportunity to purchase during your visit. Just enter the quantity you need and add to your cart. Payments are made with major credit cards (Visa, MasterCard, Discover and American Express). We offer PayPal for your convenience. Upon processing your order you will receive an itemized email receipt with your order number. A valid email address is required to receive your receipt.

Prefer a hands on approach? Fax, phone or email.

Fax: 508-256-0227
Phone: 1-888-878-0824 (Option 1)
Email: sales [AT] surecomsolutions.com

Purchase Orders

We offer a payment method option during checkout that allows the purchaser to effect communication for the fulfillment of a submitted PO Select "Purchase Order" option without option to use a credit card. Upon submission, purchaser will automatically receive an email copy of the order. A fulfillment agent will contact the purchaser to complete the order process. POs are accepted in U.S. Dollars ($).

Shipping, Tracking and Delivery

Upon shipping you will receive a tracking email with the appropriate information needed to track your shipment. Default shipping is UPS Ground or FedEx for Alaska and Hawaii to arrive within 3-5 business days after receipt of payment as invoiced. Tracking information is delivered prior to delivery via email where a tracking number is available depending on expediency demands of the order. Customer can log on to their account with username and password to view shipping status and make inquiries regarding a status for immediate follow up.

Privacy and Security

Our commitment to  guarded customer privacy is what makes SureCom Solutions a procurement resource to count on. Reference our privacy statement disclosing information gathering and dissemination practices for the website. As for your shopping comfort, be assured that your transaction is "secured". Our certificate authority is provided by GeoTrust. GeoTrust allows us to protect our customers with 128-256 bit SSL encryption technology.

 

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