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Contact Information |
Click on LIVE HELP button to start a chat session.
Mailing Address:
SureCom Solutions
P.O. Box 4789
Walnut Creek, CA 94596
Telephone Orders:
Call 1-888-878-0824 (Option 1)
Monday - Friday, 8:00 a.m. to 8:00 p.m. PST. If you wish to contact a live consultant prior to placing an order with SureCom Solutions.
Customer Service:
Click on LIVE HELP button
For general questions about SureCom Solutions' policy and products during support hours or visit the Knowledgebase.
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Our Services
Founded in 1998, SureCom Solutions™ is a leading
professional services consultancy, systems integrator and eTailer of
voice, data, video conference, storage, and network security technology. We specialize in
telecommunications, Point of Sale (POS), signature capture, barcode
imaging, security solutions and auto ID technology. You can expect
courteous client-oriented pre and post sale consultation in these
areas:
- In-house and field automation
- Communication equipment
- Business application
- Network security policy and design
Our Products
The SureCom Solutions convenient online store is designed for
smooth browsing and navigation in a user-friendly self-serve
environment. The online store meets the immediate business
technology procurement needs of tech savvy individuals, IT staff and
corporate procurement authorities with a focus on solutions with
ease of installation and use. We only carry lines where the
manufacturer offers superior product support to our staff as
well as to registered end users during product warranty. Our
growing selection of manufacturer brands ensure that you will be
able to do one stop shopping for all your departmental needs.
Our Market
Our on-going focus in order is on Home & Home Office, Small and
Medium Business and Enterprise. Industries are often
Hospitality, Financial, Government, Media,
Medical, Manufacturing, Military, Recreation and Retail.
Our Approach
We want to be your solution partner now and in the future. With
end-to-end communication, we take the time to understand and meet your
need guiding you in a straight-forward square dealing fashion toward
meeting that need. There's nothing as frustrating as a customer service rep who
doesn't know the technology and rushes you into an ill-advised or
uninformed decision.
How to Buy: Self-Serve
For those customers seeking only to procure product
rather than deal with a sales rep, every product page offers an
opportunity to purchase during your visit. Just enter the quantity you
need and add to your cart. Payments are made with major credit cards
(Visa, MasterCard, Discover and American Express). We offer PayPal for your convenience. Upon processing
your order you will
receive an itemized email receipt with your
order number. A valid email address is required to receive your
receipt.
Prefer a hands on approach? Fax, phone or email.
Fax: 508-256-0227
Phone: 1-888-878-0824 (Option 1)
Email: sales [AT] surecomsolutions.com
Purchase Orders
We offer a payment method option during checkout
that allows the purchaser to effect communication for the fulfillment
of a submitted PO Select "Purchase Order" option without option to
use a credit card. Upon submission, purchaser will automatically
receive an email copy of the order. A fulfillment agent will contact
the purchaser to complete the order process. POs are
accepted in U.S. Dollars ($).
Shipping, Tracking and Delivery
Upon shipping you will receive a
tracking email with the appropriate information needed to track your
shipment. Default shipping is UPS Ground or FedEx for Alaska and
Hawaii to arrive within 3-5 business days after receipt of payment as
invoiced. Tracking information is delivered prior to delivery via
email where a tracking number is available depending on expediency
demands of the order. Customer can log on to their account with
username and password to view shipping status and make inquiries
regarding a status for immediate follow up.
Privacy and Security
Our commitment to guarded customer privacy
is what makes SureCom Solutions a procurement resource to count on.
Reference our privacy statement disclosing information gathering and
dissemination practices for the website. As for your shopping comfort,
be assured that your transaction is "secured". Our certificate
authority is provided by GeoTrust. GeoTrust allows us to protect our customers with 128-256 bit SSL
encryption technology.
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